Need help with something? We're here for it. Whether you're having trouble setting up a new printer, dealing with a print quality issue, or just have a question about your order, our support team can point you in the right direction.
The fastest way to get answers is usually through our guides and troubleshooting section. We've covered the most common issues there with step-by-step instructions. Paper jams, Wi-Fi problems, toner replacement. The kind of stuff that comes up regularly. A lot of people find their fix without needing to contact us at all, which saves everyone time.
If you'd rather talk to someone, you can reach us by phone at (518) 417-1344 during business hours. For non-urgent questions, email works great. Send us a message at support@laserproguide.com and we'll typically get back to you within one business day. Include your order number if it's about a purchase, that helps us pull up your info faster.
For technical issues with your printer, it helps to have a few details ready when you reach out. The model name, what's happening, and when it started. If there's an error message on the printer's display, jot that down too. The more we know upfront, the quicker we can help sort it out.
We're based in Fishers, Indiana, and our mailing address is 11 Municipal Dr UNIT 200, Fishers, IN 46038. We don't have a retail storefront, but we're fully reachable online and by phone.